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Website Features That Turn Away Buyers

EcommerceTimes.com has an article about a recent Hostway study that found several pet peeves than turn people away from websites.

  • Pop-up advertising -- 34.9%
  • Registration log-on pages -- 16.7%
  • Software installation -- 15.7%
  • Slow-loading pages -- 9.1%

    If you are an online seller you should seriously consider avoiding the above pet peeves because many respondents said they would never buy anything from a website that had one of the pet peeves.
  • 76.7 percent of respondents said they would be extremely or somewhat likely not to revisit a site where they found a pet peeve.
  • 74.2 percent said they would be extremely or somewhat likely to unsubscribe to promotions and messages from a company operating an annoying site.
  • 71 percent said they would be extremely or somewhat likely not to purchase from an irritating site.
  • 71.3 percent said they would be extremely or somewhat likely to have a negative view of a company running a vexing site.
  • Buyers have many choices online these days so be sure you aren't doing something with your retail website or auction site that causes customer frustation.
    (Via SurfersSurf.com)

    Posted on August 2, 2005
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